Paychecks – Not Received, Missing 

  • Payroll cannot take any action until 10 Business Days 

  • Payroll will put a stop to payment. Once done so, payroll will then reprocess the distribution of funds. Employee should expect to receive new check within 5-7 business days (depending on bank verification)  

 

Direct Deposit Prenote 

  • Takes 2-3 weeks to verify account information before depositing funds into an employee’s bank account.  

  • NOTE: Employee’s direct deposit will be effective the first pay date after the change is made, except for the payroll processing week. 

  • Legoland Florida issues Pay Cards are given out during orientation.  

 

Garnishments – Child Support, Owed Taxes, Student Loans, Wages, Bills, etc.  

  • Route to Payroll Manager and/or Sr. Payroll Specialist 

 

Direct Deposit Form 

  • UKG > Pay > Direct Deposit >Add Direct Deposit 

 

Paystubs 

  • UKG > Pay> Pay History  

 

Missing Hours on Paycheck 

  • Please confirm hours on check with employee, and if hours still do not match, inform employee to contact their direct manager to confirm missing hours 

  • Manager will forward a completed PAF (Payroll Adjustment Form) to the Hub 

  • People Advisor will forward form to Payroll Specialist for processing  

 

Manager Requesting PAF (Payroll Adjustment Form) 

Located in the Shared Drive 

  • Departmental > Payroll > New Payroll Adjustment Form (PAF) 

 

PTO  

  • Policy: Employees with an allotted PTO (Paid Time Off) balance MUST take at least 2 hours of PTO if requesting PTO.   

  • Ex. If an employee has a doctor’s appointment and wants to use their PTO to cover their time out of the office, he/she must use at least 2 hours. Any time less than 2 hours will not be approved.  

  • New Hires – Salaried PTO gets frontloaded; Hourly PTO will be loaded after 60 calendar days 

  • Part-time to Full-time – if the employee has been with the company for 60 days or more, they will have PTO hours available as of their conversion date and do not have to satisfy the 60 day waiting period 

 

W2’s 

  • W2/W2C Requests 

  • Inform employee W2 can be obtained via Dayforce prior to 2023 

  • Login > Menu > Earnings > Year End Forms 

Note: This process is also applicable to Terminated employees. W2/Paystub requests exceeding 7 years are not available.  

- Appropriate Response: “Unfortunately, those are records we can no longer provide, as Federal & State laws pertaining to maintenance of employment records from 3-7 years do not require us to house these records. I would advise you to contact your CPA or the IRS to obtain those documents.”  

  • Inform employee W2 can be obtained via UKG FY 2023 and beyond  

  • Login > Welcome Page > Taxes > W2 

Note: This process is also applicable to Terminated employees. W2/Paystub requests exceeding 7 years are not available. 

 

  • Contact Information Updates 

  • Employees are required to complete and submit a Change of Address form in People Portal to ensure accuracy of their W2. If the employee has difficulties making the update, it is your responsibility to assist.  

 

  • W2 Discrepancies 

  • When the social security number is inaccurate, the People HUB will update the correct social security number in People Portal.  People HUB will notify the Payroll team to include the employee’s contact information AND a detailed description of what needs to be corrected. Payroll team will only provide a W2C form when the social security number is inaccurate.  An employee’s name and address will not warrant a W2C form per IRS rule. 


 

  • W4’s 

  • Please see snip BELOW. When providing this information to an employee: 

  • PLEASE be sure to reiterate that you are not a financial consultant and cannot give advice on what should be selected regarding their filing status 

  • The employee should be advised to contact their CPA or Tax Professional who files their taxes.